Pauline and Thomas Rodgers started to receive phone calls for a bloke called Charlie after BT relaid cables in their local area. The repair work in Wanborough Hill, Surrey, took place after thieves stole hundreds of metres of BT's copper cables, taking down phone and internet connections in the area.
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Tuesday, 25 October 2011
BT cable hooks up punters to wrong numbers
Several BT phone customers in Surrey ended up fielding calls from strangers after engineers screwed up while rewiring their cables.
Some customers are concerned that with the mix-up they'll be liable for other people's phone bills. BT have told them to get in contact to resolve the issues.
A BT spokesman explained: “During complex repairs such as this there can be instances where individual lines can be connected incorrectly.
“We are working on a handful of residual faults caused by this cable theft.”
He said anyone experiencing problems should contact BT. ®
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